Existing Users Log In
   

Frequently Asked Questions

Test Procedures and Test Results

How do I fill out an SBN/Labcorp requisition form?
How do I fill out a Hair Test requisition form?
My patient has dyed and/or permed hair, can I still collect a hair specimen?
Do I collect the patient’s hair specimen or do I send the kit home with the patient for them or their stylist to collect?
How do I order blood tests along with the Merkle Panel in the Labcorp requisition form?
How do I order blood tests outside of the Merkle Panel, do I need a requisition form?
I have not yet received my patient’s test results, where are they?
How do I access my patient’s results once I received an email notification that they are in?

Data Entry

What’s the difference between Auto-entry and Manual Entry and to who is Auto-entry available?
How do I create a new patient?
The Reporting & Analysis site logged me out, how do I get back into the data I was entering?
After I hit the Enter button on my keyboard while entering the numbers from the PSS nothing appears in the “Selected Survey Answers” box.
How can I find data I’ve already entered?
The site seems to be deleting my data as I enter it, what is wrong?
I cannot find a medication when entering data.
How do I enter the blood type?
How do I edit the patient name, address, etc?
I clicked finish because I am ready to submit my data but it does not show everything I entered.
How do I edit report data after it has been submitted?
How will I know my report is ready?
Where can I find my report when it’s been posted?

Communication

What is your fax number?
How do I register for a seminar?
How do I contact SBN with questions and/or comments?

Patient Billing

What if my patient asks me to file an insurance claim for them?
What do I need to provide to my patient for them to submit a claim to their insurance?
What if my patient asks asks if the lab can bill their insurance company?

My Account

How do I change my username password, payment and contact information?

Placing Orders

How do I place an order for vitamins, test supplies or media?

 

Test Procedures and Test Results

How do I fill out an SBN/Labcorp requisition form? Back to Top

We highly suggest you fill out the patient’s requisition form for them. Begin filling out the requisition form by writing the patient’s last name, first name, gender, and date of birth in the top red box. The boxes below such as Physician’s ID and Patient’s SS # are not necessary. Next, fill in the patient’s address and phone number located in the blue box to the right. No more information is needed. The insurance section can be left blank as the SBN lab account is not set up for Patient or Insurance Billing but Account Bill only, as is checked in the upper left corner of the form. The lab can only bill SBN’s account for the testing. The lab cannot bill your patient’s insurance. You can bill the patient’s insurance for the bloodwork…your patient can bill their own insurance for the bloodwork but Labcorp cannot bill your patient’s bloodwork when you use the SBN account. You will notice below the patient’s information, the Merkle panel, test number 320661 has already been checked for you.

How do I fill out a Hair Test requisition form? Back to Top

We highly suggest you fill out the patient’s requisition form for them. Fill out Section 3 and Section 4 [mainly the Name, DOB, Sex]. It is not necessary for your patient to sign the requisition form.

My patient has dyed and/or permed hair, can I still collect a hair specimen? Back to Top

Confirm whether or not the patient has permed or colored their hair in the last 8 weeks. In order to correctly process the hair results, the patient’s hair needs to be perm and/or dye free for at least 8 weeks. If you are unable to collect a head hair specimen because of the aforementioned, they may take the kit home and collect a pubic hair sample. Please note that if your patient is submitting a pubic hair sample, have them cut more than is needed for collection. (We usually discourage the patient from collecting a pubic specimen as they generally do not collect enough hair in order to process their results). NOTE, when submitting the hair specimen it must be from one source only, you cannot mix head and pubic hair for a specimen submission.

Do I collect the patient’s hair specimen or do I send the kit home with the patient for them or their stylist to collect? Back to Top

We suggest you collect the hair specimen in your office if the patient is agreeable and their hair has been free of dye and perm for at least 8 weeks. See the Nutrition Office Manual (found in Downloads & Videos > Additional Resources > Misc.) as well as the Hair Test for collection instructions.

How do I order blood tests along with the Merkle Panel in the Labcorp requisition form? Back to Top

If you would like to order labwork in addition to the Merkle panel simply check those tests from the pick list on the form or write the test name and code number in the box labeled Other Tests located at the bottom right corner of the form. Test names and their codes are available on the member website under Downloads and Videos > Everything About Testing > Labcorp/Quest > Test Codes and Pricing.

How do I order blood tests outside of the Merkle Panel, do I need a requisition form? Back to Top

To order additional test only, you will need to order blank Additional Requisition Forms. Check the additional tests from the pick list on the form or write the test name and code number at the bottom right corner of the form. Test names and their codes are available on the member website under Downloads and Videos > Everything About Testing > Labcorp/Quest > Test Codes and Pricing.

I have not yet received my patient’s test results, where are they? Back to Top

Check with your patient to make sure they had their blood drawn and/or the hair specimen and test was mailed and the exact date the test was done.

Make sure you have created the patient profile in your account so the data can be imported.

If you fail to create the patient file before the results return, you will have to submit a support request with the patient’s name and DOB letting us know you are looking for results. We recommend creating the patient file within 24 hours of the patient going to the lab.

How do I access my patient’s results once I received an email notification? Back to Top

Upon logging into your PMA account, click the Postings tab at the left side of the screen. From this page, find your patient’s results, click on them, then Open to save the results to your computer (optional). You will also find the five most recent postings under Recent Postings located on the home page.

Data Entry

What’s the difference between Auto-entry and Manual Entry and to who is Auto-entry available? Back to Top

Auto entry of patients’ blood test results is available to all SBN Members who use the SBN Labcorp or Quest accounts.

In order to have your patient’s blood test results entered for you automatically, the following has to be performed before the patient’s results return to SBN:

If this is a new patient, a new file has to be created in your Analysis & Reporting account before the patient goes to the lab. Log onto your account, from the Patient Screen/Homepage click ‘New Patient’ and enter the patient’s general information. Click Save.

Manual entry is if you go to a lab other than Labcorp or Quest. These results will need to be entered manually into the system under the correct lab. If the lab is not listed, try to find a lab with similar ranges.

How do I create a new patient? Back to Top

Click on the Data Entry and Reports link to the right of this page. After you login, click ‘New Patient’ and enter the patient’s general information. Click Save.

The Reporting & Analysis site logged me out, how do I get back into the data I was entering? Back to Top

If you walk away from your data entry for any given amount of time, LOG OUT! In accordance with HIPPA compliance patient-sensitive information cannot be left unattended online. The site will auto-log-out your account after 15 minutes of inactivity. When entering results, your data will automatically save after a couple minutes. However, it is always safe to save your data as well. To access your data after being logged out, click on the patient’s Pending Data Entry located on the home page. This will take you back into the patient’s data entry and you can continue with entering information.

After I hit the Enter button on my keyboard while entering the numbers from the PSS nothing appears in the “Selected Survey Answers” box. Back to Top

If you are using Firefox, the Enter button on the keyboard does not work with this browser on the PMA site. You will need to use the “Add” button next to the “Answer Number” box.

How can I find data I’ve already entered? Back to Top

To see a patient’s list of saved data entry, click on the patient’s Pending Data Entry located on the home page. This will bring up the data entry you entered for the patient.

The site seems to be deleting my data as I enter it, what is wrong? Back to Top

Be sure not to enter any special characters (ie: # ‘ – +) while entering the patient’s data, even if it is within the patient’s information (ie: O’Brien or Apartment #7). The site does not read special characters and will not process the data correctly if they are included within the patient’s information. Correct the patient’s information (ie: OBrien or Apartment 7) and Log Out to save the changes. Log back in and access the data to resume successful entry.

I cannot find a medication on when entering data. Back to Top

Consider alternate names for the particular medication. To find alternate names for the medication, visit http://www.webmd.com/drugs/index-drugs.aspx, enter the name of your medication in the Drug Name box and click ‘GO’. A list of names will generate associated with your medication. Try these names, if they are not found, submit a Support Request. (click the Support Request link to the right of this page) and list the name of the patient, the name of medication and the names associated with it. We will program it into the Reporting & Analysis site. Continue on with your data entry and submit the data for your patient’s report as usual. We will add the medication to your report before we post it. If we have to do this programming, the report may take a little longer than usual.

How do I enter the blood type? Back to Top

To manually enter the ABO grouping and Rh Factor (blood type) after the patient’s lab results come in, login to the Reporting & Analysis site, click on patients located on the left hand side, select the patient, and click Edit Patient located to the left. After you enter the patient’s blood type, select Save.

How do I edit the patient name, address, etc? Back to Top

Login to the Reporting & Analysis site. Click on patients located on the left hand side, select the patient, and click Edit Patient located to the left . This will take you to the screen where you can edit the patient’s general information ie: address, phone number, etc.

I clicked finish because I am ready to submit my data but it does not show everything I entered. Back to Top

Please review the PMA Guide located under Downloads and Videos > Getting Started > PMA Site Guide. This guide will show you everything you need to know when using the Premier Metabolic Analysis Reporting website.

How do I edit report data after it has been submitted? Back to Top

Sign in Reporting & Analysis account, find your patient’s account and expand it by clicking the plus (+) sign in front of their name and again in front of Saved Data Entry. Within the Saved Data Entry box, two options display: View and Copy. Click on Copy; click OK to confirm you want the copy created. Click Edit, this will enable you to edit patient’s data. After you’ve finished the editing process, click on Test Data Entry Complete and submit the data for analysis. Make sure to make these changes as soon as possible after the previous data submission. Submit a Support Request.

How will I know my report is ready? Back to Top

After finishing a report, the report will be processed within minutes. After a couple minutes, refresh your page to see if the report is still processing or if it is finished. Once finished, the report will show up under Recent Postings with a blue star next to it.

Where can I find my report when its been posted? Back to Top

Login to the Reporting & Analysis site. If the report is recent, it will show up under Recent Postings. Before opening, a blue star will appear showing the report has not yet been reviewed. To find older reports, click on the Reports tab located on the right hand side of the home page.

Communication

What is your fax number? Back to Top

937-439-0088

How do I register for a seminar? Back to Top

To quickly and easily register for one of our seminars, visit www.NutritionPracticeBuilder.com and follow the instructions to register. Or call the SBN Headquarters at 937-433-3140.

How do I contact SBN with questions and/or comments? Back to Top

The fastest way to get help is to submit a Support Request by clicking on the Support Request link to the right of this page. Complete the form and include your question in the message body field. After submitting your support request you will receive an email to confirm your request has been processed.

 

Patient Billing

What if my patient asks me to file an insurance claim for them? Back to Top

Make sure the patient has verified their benefits through their insurance.

If you file to insurance in your office, explain to your patient that you, or your billing company, will file the claim for them and make a copy of their insurance card for claim submission purposes.

If you do not file to insurance in your office, inform your patient that you will provide them with the information and codes they need in order to submit their own claim at the end of their appointment. When your patient checks out, make a copy of their Super Bill/Check List making sure that all ICD-9 and CPT codes are listed on the form and provide this copy to your patient. Inform them that they can obtain a claim submissions form directly from their insurance company.

In either case, inform your patient that they must still pay in advance for all services and tests rendered and if there is a reimbursement, it will come directly to them from their insurance.

  • Remind your patient that their Quote of Benefits from their insurance is not a guarantee of payment.
  • The insurance company will cover a claim according to its medical necessity.
  • If your patient’s insurance company does not deem the investigative lab tests performed as medical necessity the claim will most likely not be approved and reimbursement will not be received.
  • In addition, it is your patient’s responsibility to confirm whether their Practitioner, as well as the Practitioner who is ordering the tests is considered in-network or out-of-network.

 

What do I need to provide to my patient for them to submit a claim to their insurance? Back to Top

  • An Insurance Billing Form Letter, this template is found in Downloads & Videos > Doctor & Office Support > Insurance
  • A super bill containing (see the Super Bill/Check List template in Downloads & Videos > Doctor & Office Support > Insurance > Super Bill
  • Services Charges CPT Codes ICD-9 Codes, Doctor’s name, address and Federal ID number

 

What if my patient asks asks if the lab can bill their insurance company? Back to Top

Note: the SBN lab accounts CANNOT be used to billed to insurance.

If you want a laboratory to bill your patient’s insurance for their lab tests, you will need to set up your own laboratory account for this purpose or use the lab account you already have established.

  • Inform your patient that their Quote of Benefits from their insurance is not a guarantee of payment.
  • The insurance company will cover a claim according to its medical necessity.
  • If your patient’s insurance company does not deem the investigative lab tests performed as medical necessity the claim will most likely not be approved and reimbursement will not be received.
  • In addition, it is your patient’s responsibility to confirm whether their Practitioner, as well as the Practitioner who is ordering the tests is considered in-network or out-of-network.
  • Remind your patient that if their insurance company does not deem the investigative lab tests performed as medical necessity, the patient will be responsible for the remaining balance from the lab. This could be a very significant bill, up to $700 or more depending on the lab. Inform your patient that once the lab bills the insurance company on their behalf, this procedure cannot be reversed.

My Account

How do I change my username password, payment and contact information? Back to Top

This has to be changed through the SBN Headquarters, please either submit a Support Request.

Placing Orders

How do I place an order for vitamins, test supplies or media? Back to Top

Click on the link Online Ordering link to the right of this page under Member Menu. Log in using the email address we have associated with your membership. Your password is the same as the password you use to log into the Members Only area of the SBN website.

  • Use the categories on the left hand side of the screen to locate the items you wish to order.
  • When you are finished, click on the View Cart option and review the items you have placed in your shopping cart. Click on Proceed to Checkout if you are satisfied with your order.
  • UPS Ground is checked as the default shipping method. This can be changed if you desire expedited shipping. There are additional fees for expedited shipping.
  • Select the shipping and billing addresses. Note, if these are marked incomplete, add a phone number to them by clicking on the edit button. This will allow you to enter the phone number in the appropriate field.
  • When selecting or adding a patient’s address for shipping purposes, make sure you uncheck the box “Use This As My Billing Address”.
  • Review the terms and conditions. Check the box adjacent to this option and click submit order. You will receive a confirmation email listing the items you have ordered.
Share This