Below is an email alert from Doctor’s Data – the lab responsible for processing our Heavy Elements Hair Tests and Urine Toxic Element Challenge (UTEC).
“Due to severe winter weather across the United States, FedEx has issued a National Service Disruption resulting in significant shipping delays. As a result, some test kits are arriving at our laboratory later than expected due to weather-related transit delays.
Unfortunately, these delays have led to extended transport times and exposure to freezing temperatures. Some samples have arrived frozen or compromised and do not meet the quality standards required for reliable testing. To ensure result integrity, Doctor’s Data must cancel affected test orders that experienced unacceptable transport conditions.
We sincerely apologize for the inconvenience this may cause. If you have questions or need assistance with reordering, please contact Customer Service at 800.323.2784 or email info@doctorsdata.com.
Thank you for your understanding.
Doctor’s Data, Inc.”
If you are worried or feel that your patient testing has been compromised, please call us at 937-433-3140 or submit an “Other Inquiries” ticket on SBN Ticket.
Your SBN Team